The full, unabridged chapter
Not a summary or an excerpt — the complete Chapter 2 as it runs in the book, the same text a paying reader gets.
The AMIGA Framework, in full — straight from the book, unabridged. The chapter that explains why People, Process, Technology isn't enough, and what six dimensions actually catch instead.
Not a summary or an excerpt — the complete Chapter 2 as it runs in the book, the same text a paying reader gets.
"People, Process, Technology" is the model most transformations are still run on. The chapter lays out what it systematically misses, and why those blind spots are where transformations actually fail.
People, Process, Technology, Data, Governance, and Value — not just named, but argued for: why each one earns a place in the model and what happens when it is left out.
This is the chapter that makes the case for AMIGA rather than just diagramming it — useful if you're the one who has to justify adopting it to a steering committee.
Roughly 65–70% of enterprise transformations fail to meet their goals, and 73% of companies never even measure whether they got value from the software they implemented. Those numbers hold up across a management model — People, Process, Technology — that has been the default for decades. That model is not wrong; it is incomplete.
Chapter 2 makes the case for what's missing. Data, Governance, and Value are not addons to People, Process, and Technology — they are the dimensions where the three-legged model's blind spots actually surface. A technology rollout with no governance model does not fail as a technology problem; it fails as a decision-rights problem wearing a technology label.
This is the argument chapter, not the reference chapter — the quick card and the framework page give you the model at a glance, but this is where the reasoning behind it is actually built, dimension by dimension, with the evidence for why each one belongs.
If you've already seen the six-dimension diagram elsewhere on this site, this is the chapter that explains why it looks the way it does — and it is the fastest way to decide whether the rest of the book is worth thirteen chapters of your time.
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Tell us where to send it and the PDF arrives by email — the full, unabridged Chapter 2, free.
The whole framework on one page — six dimensions, eight fundamentals, five stages.
Get the quick cardThe highest-return AI applications across transformation disciplines, with what each one actually requires.
Get the guideScore your organization across data, governance, culture, and change capability — and find the dimension that will throttle everything else.
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